Frequently asked questions

check_box

How long does delivery take?

Orders are processed within 1 business day and delivered in 5–8 business days with free tracked shipping. You get a tracking link by email as soon as your order ships.

check_box

Can I return something?

Yes. Return any unused item in its original packaging within 30 days of delivery for a refund.

check_box

How do I track my order?

Use the tracking link in your shipping email, or the Track your order page with your order number and email.

check_box

Is checkout secure?

Yes. Payments are encrypted and processed by Shopify. We never see or store your card details.

check_box

Who is Commonora?

Commonora is a trading name of VELAVIO GROUP LTD (Company No. 16430229), Suite RA01, 195–197 Wood Street, London E17 3NU, United Kingdom.

check_box

Can you help me choose a gift?

Of course. Email us who it's for and your budget, and we'll suggest a few ideas.