Frequently asked questions
How long does delivery take?
How long does delivery take?
Orders are processed within 1 business day and delivered in 5–8 business days with free tracked shipping. You get a tracking link by email as soon as your order ships.
Can I return something?
Can I return something?
Yes. Return any unused item in its original packaging within 30 days of delivery for a refund.
How do I track my order?
How do I track my order?
Use the tracking link in your shipping email, or the Track your order page with your order number and email.
Is checkout secure?
Is checkout secure?
Yes. Payments are encrypted and processed by Shopify. We never see or store your card details.
Who is Commonora?
Who is Commonora?
Commonora is a trading name of VELAVIO GROUP LTD (Company No. 16430229), Suite RA01, 195–197 Wood Street, London E17 3NU, United Kingdom.
Can you help me choose a gift?
Can you help me choose a gift?
Of course. Email us who it's for and your budget, and we'll suggest a few ideas.